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Public Libraries Respond to COVID-19: Innovative Solutions in Times of Crisis - Shared screen with speaker view
PLA Webinars
33:13
I see you have your hand raised, Somnath. Did you need assistance?
Jane Feyl
33:32
jane, from Fort Wayne, Indiana. Thanks for this webinar. I really need it
Jane Feyl
34:02
will chat be included with the recording?
PLA Webinars
34:24
Welcome, everyone! When using this chat window, please send your messages to "All panelists and attendees" (rather than the default "All panelists" only). Thanks!
PLA Webinars
34:55
We encourage you to keep the chat window open, Somnath. It'll be very active during today's webinar!
Paula Keith
35:05
Hello from Georgetown, KY
Darla Komora
36:17
Hi from Mansfield, Ohio. This webinar is needed by staff and the public! Thanks!
PLA Webinars
36:26
Tell us where you're joining from today! Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thank
Emily Carta
36:35
Hello from Harwich, Massachusetts! Thank you for this webinar.
Victoria Kowanetz
36:37
Hello everyone from Queens, NY!
Kelli Miller
36:38
Hello from Platteville, WI! Nice and sunny today!
Lisa Jones
36:47
Hi from Baltimore, MD!
Shauna Scholl
37:01
Hello from Long Island, NY!
Scott Christie
37:03
Hello from Queens, NY!
Somnath Konduru
37:09
I hit Escape button to exit full screen, then the chat appeared on the right of the slides, its good now.
PLA Webinars
37:10
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thank
Elizabeth Burns
37:24
Greetings from the Jersey Shore
Erin Lightsey
37:27
Hello from Raleigh, NC!
Cynthia Hohl
37:34
Greetings from Kansas City
Jennifer Walker
37:38
Good afternoon from Grand Prairie TX!
Patrick Fazari
37:47
Hamilton, Ontario!
Andrea Legg
37:48
Hello from northeast Ohio!
Rio Aucena
37:52
Hello from New Rochelle, NY!
PLA Webinars
37:58
When using this chat window, please send your messages to "All panelists and attendees" (rather than the default "All panelists" only). Thanks!
Jeanne Czarnecki
37:58
Good morning from Santa Cruz, CA
Dana Serfozo
38:00
Hello from Stockton, CA
Corinna Manion
38:01
Hello from Durango, CO
Victoria Kowanetz
38:03
Hi Rio!!!!
Rio Aucena
38:11
Hey Victoria!!
PLA Webinars
38:36
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Gretchen Elm
38:40
Hello from Athens, GA!
Lara Lakari
38:47
Hello from NE Wisconsin
Heather Castle
38:59
Greeting from NW Indiana.
Melissa Malcolm
39:10
Hello from Lapeer, MI. Cool and cloudy here.
Tina Hatch
39:28
Hello all from Milford, MI
Stacy Lienemann
39:38
Hello from southern Minnesota.
Tracy McPeck
39:44
Hello from Stafford, Virginia
Alex Anaya
39:45
Hello from Burnaby, BC!
PLA Webinars
39:54
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Alan Bernstein
40:08
Hello from Maywood, NJ
Dawn Mendel
40:24
Hello, from Colorado cold and lots of snow here!
Vincent Nguyen
40:31
Hello again from Massachusetts
Beth Smilack
40:35
Hi All! Greetings from Southern Illinois. Question for you … are all your states under Shelter at Home Orders and are there any plans to reopen May 1st?
Joan Skowronski
40:44
Hello from Tampa, Florida. Cloudy and rainy in the Sunshine State- but we really need the rain!
Kysh Clemons
40:52
Hello from Atlanta, Georgia!
PLA Webinars
40:55
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Robin Walden
40:57
Hello from Brentwood, TN
Elizabeth vonTauffkirchen
40:58
Yes to Shelter at home and no to May 1
Cynthia Webber
41:03
Greetings from Monkton, MD
Victoria Kowanetz
41:10
Gov Cuomo just said they are extending our shutdown here in NY until May 15th
Vincent Nguyen
41:10
As of now, we will open on May 4th but highly will extend to maybe even June, or July
Vicky Schmarr
41:18
From Vicky Greetings from central Ohio! Statewide shelter-at-home order in Ohio.
Guillermo Rodriguez
41:21
Hello again from Westchester NY sunny today!
Vincent Nguyen
41:26
Massachusetts, as of now, until may 4th
Shauna Scholl
41:30
NY still on Pause until May 15
Lisa Gresham
41:30
Greetings from Bellingham, WA. We are sheltering at home at least until May 4th.
Laura Jones
41:44
Hello from rural Indiana!
Heather Castle
41:47
No date for reopening yet. When do, no public at first in building offering curbside holds pick up.
PLA Webinars
41:49
When using this chat window, please send your messages to "All panelists and attendees" (rather than the default "All panelists" only). Thanks!
Darla Komora
42:10
Mansfield, Ohio's public library will open up on May 4th to staff only. Staff will work half of their hours. We will have curbside service, when we are open to the public.
karin nelson
42:14
calming music :)
Brigid Day
42:26
Hello from Middle TN. Mother nature is throwing out numbers like a Powerball drawing lately!
Alyssa Tabor
42:30
Hello from Christian County Missouri!
Dina Brasseur
42:35
Hello from Acushnet, MA!
Cindy Fesemyer
42:35
Greetings from Madison, WI. We are Safer at Home until April 27 (at least).
Julia Cuddahy
42:40
Hello from New Jersey!
PLA Webinars
42:46
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
June Zhou
42:46
Hello from San Diego County Library
Alyssa Tabor
42:47
We are closed until further notice right now.
Matt Kirschner
42:47
Hello from NJ!
Rick Ryan Palang
42:47
Greetings from NY
Kelli Miller
42:49
Hi Cindy!
Janet Makoujy
42:49
Greetings from Orange County, NY
Tam Moore
42:50
Hello from Raleigh, NC
Julianna Robbins
42:51
Good morning from Long Beach, CA!
karin nelson
42:59
We are closed until april 30 at least
Laura Deneen
43:04
Hi from Cumberland Maryland
Cindy Fesemyer
43:04
Hi Kelli!
Patricia Coleman
43:05
Hello from sunny and cold South Bend, IN. We’re expecting our governor’s order to be extended from the current April 20 date.
Maribeth Fisher
43:05
Hello from Scotch Plains, NJ (WFH until at least May 15)
Tracy McPeck
43:09
Could someone tell us what this music is? It's lovely!
Christina Thurairatnam
43:13
Hello from Wooster, OH
PLA Webinars
43:13
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Vincent Nguyen
43:18
I do love the music
Kristen Newcomb
43:21
Hello from Illinois. Representing Westmont and Berwyn Libraries.
Dori Olivos
43:31
Hello from Northern Ohio
PLA Webinars
43:31
ONE MINUTE WARNING
Betsy King
43:32
Hello from St. Louis. We also have no set date and will likely reopen in stages.
Abbie Anderson
43:34
Oops! Thanks for the reminder re: "All panelists and attendees"
Julie Sisson
43:35
Good morning from Everett, WA
Pamela Lamberger
43:36
Greetings from Fishers, IN - it's rather brisk outside here!
Tracy McPeck
43:37
We're closed and working from home through at least June 10, unless the Virginia governor lifts the stay-at-home order.
Elna Reggie
43:39
Hello from Baltimore, MD!
Abbie Anderson
43:43
Greetings from Bothell, WA
Heather Martz
43:43
Hello from Fayetteville, GA
Susan Dickson
43:45
Hello from St. Petersburg FL!
Stefanie Blankenship
43:46
Hello from Little Rhode Island!
Peter Dean
43:48
Hello from the Ridgeland Public Library in Mississippi! Thanks for doing this webinar.
Sacha Timmons
43:53
Hi from Eagle Idaho. Extended until April 30.
ERIN WILLSON
43:58
Hello from Dundas, Ontario! Hope you are all safe and well
Marion Scichilone
44:00
Hi from Seattle Public Library! Take care everyone. WFH till at least May 4.
Suzanne Mills
44:05
Hello from Oregon City. Working from home until further notice. All services are virtual.
Mari Martin
44:06
Greetings from Gloucester, MA! :)
Beth Edwards
44:11
Hello from Louisville, MS!
John Pecoraro
44:15
Hello from Manhattan, KS
Tyler Johnson
44:17
Hello from Everett, WA
Cynthia McCarthy
44:20
Greetings from California!
Nannette Troyan
44:28
Hi from Wheling WV!
Cory Sesko
44:45
Hello from Vernon Library, Lincolnshire, IL
Victoria James
44:49
Hello from the New York Public Library!
Kaity Hsiu
44:50
Hi from Tuckahoe NY
Allison Robbins
44:53
Hello from Ossining, NY!
Danielle Wallace
45:07
Hello from Baltimore, MD.
Lisa Bankert
45:11
Hi all from Syracuse, NY - where it’s SNOWING!!
John Klima
45:18
(this time for everyone) Hello from home in Waukesha, WI
Janet Green
45:20
Hello from Mamaroneck, NY!
PLA Webinars
45:32
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Carol Lopez
45:38
Hello from Newburgh, NY
Rose Barcal
45:40
Hello from La Vista, NE
Beth Borene
45:44
Hello from Delaware!
Joan Skowronski
45:50
No word on when we'll open libraries in Hillsborough County, FL but we're definitely closed to the public until May 1. Sigh...
Emily Lopez
45:52
Hello from Los Angeles Public Library
Shayna Ross
45:55
Hello from Pittsburgh, PA
Susannah Violino
45:57
Hello from Norwalk Public Library in Norwalk, CT
Emily Cannaverde
45:58
Hello from North GA!
Julia Bernal
46:04
Hello from Santa Cruz, CA
Christine Barbera
46:06
Chris Barbera from the Hubbardston Public Library, Massachusetts
Martha Matthews
46:06
Hello from Mason, OH!
Lyndsey Runyan
46:07
Hello from Multnomah County Library in Portland OR
Arlene Caruso
46:10
Hello from Newtown Square, PA!
Terri Foster
46:14
Hello, everyone. I'm working from home in Meyersdale, PA.
Kathleen Ryczek
46:19
Hello from Streamwood, IL!
Mahogany Skillings
46:22
Hello from Columbia SC
Otter Bowman
46:31
Hi, from Columbia MO. Closed indefinitely, no in-person programming til July at earliest.
Andrea San Andres
46:31
Hello from Burlingame, CA!
Emily Appleton
46:31
hello from LA
Colleen Law-Tefft
46:37
Hello from Sherburne NY
Philip Boulton
46:44
Hello from Santa Cruz, CA!
PLA Webinars
46:44
When using this chat window, please send your messages to "All panelists and attendees" (rather than the default "All panelists" only). Thanks!
Nicole Wandolowski
46:46
Hello from Michigan.
Pamela Lamberger
46:47
Hi PA I grew up in Pittsburgh!
Brian James
46:53
Hello from Kingston, NY
Eunice Johnson Rogers
46:58
Hello from Birmingham Al
Martha Kapelewski
46:59
Hello from Georgia.
Heather Scruggs
47:00
Hello from south Mississippi
Sheila Ward
47:01
Hello from Cincinnati, OH
Barbara Morse
47:01
Hi from New Britain, CT.
Elinor Brumbaugh
47:02
Hello from Flagstaff, AZ!
Antonio Forte
47:05
Hello from Yonkers NY! Hope all are healthy and safe.
Gail Sheldon
47:08
Hello from Montgomery, Alabama!
Julia Bernal
47:11
Hi Phil!
Laura Smith
47:12
Hello from Harris County, Texas
Sandra Haase
47:14
From Sandy Haase - Brown Deer Library in Brown Deer Wisconsin
Serena Enger
47:15
Greetings from San Francisco.
Janet Pereira
47:22
Hello from Collier County Fl
Philip Boulton
47:23
Hi Julia :)
Gretchen Elm
47:26
Hi Martita!
PLA Webinars
47:28
If you need technical assistance, then contact me in the Q&A window. Thanks!
Cynthia McCarthy
47:31
Hi, Serena!
Martha Kapelewski
47:40
Hi Gretchen!
Lauren Smiley
47:47
Greetings from Delaware! Hi, Beth! :)
Vincent Nguyen
47:54
Can you all see my name in the chat room?
Elizabeth Brown
47:59
Hello from Mayfield Ky
Theresa McCarty
48:01
Hi from Lexington, KY
Maura Monte
48:03
Hello from MaysLanding, New Jersey
Katrina Hohlfeld
48:04
yes Vincent
Serena Enger
48:07
Hi Cynthia! Hope you are well.
Vincent Nguyen
48:07
ty
Jeremy Davies
48:13
Hello from San Diego, CA!
sarah sewell
48:30
hello from central Arkansas
Terri Foster
48:42
Hello, Mays Landing! I was just there over Thanksgiving!
PLA Webinars
48:50
When using this chat window, please send your messages to "All panelists and attendees" (rather than the default "All panelists" only). Thanks!
Sandra Hopkins
49:13
Hello from Virginia Beach Public Library
Judith Macaluso
49:16
Hello--Judy Macaluso Ocean County Library, NJ
Korin Rosenkrans
49:33
Hello from Hackettstown NJ. Home of M&Ms!
Andrea Lam
49:44
Hi from sunny Burnaby, British Columbia! ^_^
Anisha Huffman
50:07
Hello from New York Public Library
Brigid Day
50:09
GoVols, Marcellus!
Marcellus Turner
50:32
GoVOLS!
Anne Crawford
51:08
Sorry - didn't send this to the attendees! Hello from the Ponte Vedra Beach Branch Library, south of Jacksonville Beach, Florida.
PLA Webinars
51:36
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Anne Crawford
51:47
Anyone else finding this time incredibly stressful? Just me?
Susan Terrone
51:49
Hello from Lake Hiawatha Library NJ - Annette & Sue
Beryl Shea
51:49
Hello from Harney County Library in Oregon!
Glory Okeagu
52:07
Hello from Nigeria
Cynthia McCarthy
52:08
@Anne Crawford, it's not just you!
Ann Larson
52:10
Hello from Hayward, WI
PLA Webinars
52:14
Hi Laurie, did you need assistance? I see you raised your hand.
Korin Rosenkrans
52:20
Hi Sue and Annette!!!
Abbie Anderson
52:28
Greetings, Nigeria!
PLA Webinars
52:37
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Melissa Fournier
52:52
Hello from the Bigelow Library, Clinton MA- Stay happy and healthy to you all.
Nancy M Nau
53:22
Hello from Rochester, NY
Anne Crawford
53:53
Our Library just got thrown a curveball with having to now offer curbside service, trying to plan summer reading in a whole new way, and then there's digital schooling. Just whoa.
Dori Eisenstat
53:59
hi from Rochester, NY also :)
Christine Weidman
54:20
Hi from Rochester, NY
Abbie Anderson
54:21
Anne Crawford "having" to now offer curbside service? Who sez?
Abbie Anderson
54:36
Or just the general situation we're all in?
Sarah Bishopp Velez
54:55
Hello from a very snowy Rochester, NY!
Anne Crawford
54:58
An upset patron who contacted a Commissioner who turned it over to our new County Administrator who gave it to our Library's Director's boss and now has filtered down to us.
Peggy Johansen
55:07
I want to wear a dinosaur costume if we offer curbside service like one library did!
Abbie Anderson
55:14
Oh, geez, @Anne Crawford, sympathies!!
Elizabeth Brown
55:25
what is everyone doing for national library week... we are going to mail a give away of a container of candy and we have been taking pictures of it from all sides for people to guess the number of candy inside and posting it to social media.
Beth Borene
55:28
Lol. Did a library do that too? I thought it was a bookstore. But it was great!
Susan Terrone
55:30
I like that idea Peggy!
Anne Crawford
55:32
I am worried because I don't want to expose our staff or patrons to COVID-19.
Anne Crawford
55:46
We are doing a lot of Virtual Programming including for National Library Week.
Abbie Anderson
55:55
Exactly, Anne. Heartfelt sympathies.
Jeff Balch
55:57
Hi Nancy, Dori, Christine & others — Greetings from a former Rochester guy (now in Chicago). - Jeff
Anne Crawford
56:05
My daughter and I did "Great Family Read-Alouds" together. And thank you Abbie!
April Lammers
56:09
We are planning to steal the Quaranzine idea. :)
Louisa Whitfield-Smith
56:13
Also, I encourage y'all to consider changing your language about libraries being closed. Consider this language instead: "While our buildings may be closed, our libraries are open and providing essential services to our communities"
Christine Moore
56:25
At Huntington Beach we are asking for Quarantine Haiku!
Louisa Whitfield-Smith
56:25
Libraries are our staff not our buildings
Brigid Day
56:28
We are the main place for Red Cross to hold emergency drives.
Beth Edwards
56:33
We are looking at using Beanstack for our Summer Library Programming.
Abbie Anderson
56:34
Nice, Louisa, and so true!!
Terri Foster
56:36
In PA the state prohibited curbside delivery once the building closed to the public, even before the stay-at-home order.
Anne Crawford
56:55
If you go to our Library's Facebook page, you can see all of our virtual programming, with or without an account: www.facebook.com/sjcpls/
Dori Eisenstat
56:58
Hi jeff - I love Chicago. I used to live in central IL
Anne Crawford
57:10
Florida is crazy. LOL
Terri Foster
57:22
Our archivist is soliciting people's thoughts to document the pandemic time.
Anne Crawford
57:39
Our governor wants to send kids back to school next month. I'm glad to talk with others so I feel a little more sane!
Terri Foster
57:54
We can't do streaming events because our home internet connections tend to be unreliable.
Beth Edwards
58:08
we are offering lots of virtual programming, puppet shows, teen programs, etc. on our library's Facebook page
Terri Foster
58:21
We've been looking at Beanstacks for summer reading.
Amelia Rodriguez
58:28
It is BookBytes or Book Bites?
Vincent Nguyen
58:36
I like your shirt, looks very nice.
Brigid Day
58:50
I have heard Beanstack isn’t able to onboard for summer. check into it ASAP.
Anne Crawford
58:53
Online Storytimes, KIds' Programs, Adult Presentations, and "A Book Before Bedtime", M - F. What do you think of Beanstacks? We have issues with running a platform off our website as it's a County website and then you have to involve Legal.
Alan Bernstein
58:56
We are looking to bring our Conversational ESL classes virtual in the next week or so
Sandra Hopkins
59:00
Hi Terri, We have been using Beansatck for Summer Reading Challenge for a few years now.
Angela Maycock
59:18
Questions for our presenters? Please share them here -- we will have plenty of time for Q&A at the end!
Terri Foster
59:28
I wish we had the technology & internet to do real online programming.
Angela Maycock
59:28
Questions for our presenters? Please share them here -- we will have plenty of time for Q&A at the end!
Danielle Wallace
59:37
We are not allowed in our buildings at all. I wish I could at least go in and get my hands on our collection.
Beth Edwards
59:44
Brigid, what do you mean that Beanstack isn't able to onboard for SLP?
Laura Keyes-Kaplafka
59:46
Reader Zone is still available for a SRP app - and they're less expensive than Beanstack
Terri Foster
59:51
We are putting stuff on our website & social media as our internet connections permit.
Anne Crawford
59:54
For those having trouble streaming, can you do what I am doing (and others) and prerecord and then upload it to Facebook instead of doing Facebook Live?
Emily Appleton
01:00:00
Its safer to not be in the buildings.
Janet Makoujy
01:00:13
Hard to do virtual storytimes when all of your materials are locked in your building and you can't get access to them!
Terri Foster
01:00:19
My husband tried uploading his Easter sermon. It took hours. Very slow connection.
Elizabeth Brown
01:00:27
I know there was a deadline for siging up for beanstack for the summer but not sure if it was this week or next
Vincent Nguyen
01:00:36
Anything Library, thank you for lending ILL items to us via OCLC.
Laura Deneen
01:00:38
I love all the Panelists energy!
Emily Appleton
01:00:43
Janet, there are very innovative ways people are doing storytime using digital books, white board, etc
Peggy Johansen
01:00:46
YAY, NY Tough
Terri Foster
01:00:53
I agree with the person who says it's hard with materials locked in library. I have no children's books at home, no craft materials.
Gail Sheldon
01:01:18
Alabama has so many issues with broadband coverage and many people do not have devices. We are looking at more offline ideas.
PLA Webinars
01:01:30
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
John Klima
01:01:31
Beanstack deadline was yesterday :(
Amy Lilien-Harper
01:01:31
I'm doing zoom Zentangle classes.
Cynthia McCarthy
01:01:36
We are able to come into our library in three-hours shifts we sign up for. No curbside, however; local county health officer pretty stern about SIP.
Sarah Scott
01:01:40
Question for panelists: how can frontline staff influence library leadership to pursue digital equity initiatives at this time? With our buildings closed, how can we continue to provide services for our most vulnerable community members, many of whom do not have internet access outside of our libraries?
Anne Crawford
01:01:44
I took a webinar earlier this week that featured Menti, Kahoot, and Prezi and one other. Have you used any?
Abbie Anderson
01:01:59
Broadband is the key. This crisis may be the impetus we need nationally to consider reliable high-speed internet access a public utility (like rural electrification a century ago)
Janet Green
01:01:59
Kahoot is great! I'm planning on using it via zoom
Elizabeth Brown
01:02:00
Thanks amy!
Cindy Maxey
01:02:00
would love to hear about more offline programs and services. We are using internet extensively but have people in community without internet
Emily Appleton
01:02:05
Zentangle, oragami, crafts using recycling like toilet paper tubes
Emily Appleton
01:02:08
there are a lot of options
Emily Appleton
01:02:11
without craft supplies
Anne Crawford
01:02:12
How do you do that, Janet? That sounds cool!
Terri Foster
01:02:13
Beanstacks had a deadline for starting in June, but we always do our program later -- they said that might be possible. I think our county system administrator got the request in by deadline.
Janet Green
01:02:35
Anne- I am going to share my screen for the game and the attendees will log in witha pin on their phones
Lauren Smiley
01:02:42
Toilet paper tube crafts might be triggering right now, ha!
Terri Foster
01:02:43
Many, many people in our area are not online, or only dial-ujp
Janet Green
01:02:43
so they can talk but I can also mute them
Lauren Smiley
01:02:52
Only partly kidding about that
Anne Crawford
01:02:58
Nice! And such good information from all the attendees.
ERIN WILLSON
01:03:08
Friendly calls started today. We also need better video equipment!
Christine Moore
01:03:16
Question: We all want our patrons to return but how do we keep our staff safe after we reopen?
Abbie Anderson
01:03:21
@Terri Foster, such an important point!! Where I live in the Seattle area, it's easy to assume that "everyone" has Internet, and it's just not so.
Alan Bernstein
01:03:31
Have done digital crafts using toilet paper rolls, prescription bottles and also will be starting our Adult Game Night next week
Rick Ryan Palang
01:03:37
Our library is doing the same calling elderly to check on them, especially those who don't have or use on line services much.
Laura Deneen
01:03:41
hi!
Abbie Anderson
01:03:57
Technically, MT, it started in Kirkland (KCLS "territory", not SPL) ;)
Mary Fahndrich
01:04:15
What does the ‘call-out’ for older population look like at Anythink libraries? Are you just calling those enrolled in a home service/homebound program?
Danielle Wallace
01:04:17
@Abbie, the same goes for Baltimore County. We are really seeing how many people do not have Internet access or devices to connect.
Brigid Day
01:04:26
share ideas! not steal! :)
Anne Crawford
01:04:32
We're trying to brainstorm for different contingencies of being open. I think everything's going to look different for a long while.
PLA Webinars
01:04:37
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Louisa Whitfield-Smith
01:05:25
love all these ideas from Marcellus Turner
Trudy Jorgensen-Price
01:05:29
We are in the process of writing contingency plans for different phases of being reopened based on how many people can be allowed in the building, etc
Julianna Robbins
01:05:34
Yes, great points Marcellus!
Tam Moore
01:05:39
Is that just for kids or adults too?
Somnath Konduru
01:05:49
Anyone using YouTube instead of Zoom
Anita Baumann
01:06:11
Sharing an idea that came up from another meeting I attended - not practical if you're a large city library, but for smaller areas... Arrange a lib staff 'drive and honk' through the neighborhoods with some kind of signs to remind folks that the library is still here and will be throughout the duration (and beyond!)
Sarah Scott
01:06:13
Have any libraries set up their employees to be able to answer phone calls from home? Like a distributed call center?
Cindy Maxey
01:06:14
We are using both YouTube and Zoom
Louisa Whitfield-Smith
01:06:43
Matt de la Pena's daily letters for parents and kids are great too
Heather Scruggs
01:06:44
I have been looking into using Cisco WebEx. I've heard that Zoom is not secure.
Terri Foster
01:06:44
I do a weekly newspaper column for the library. I promote what online services we have for those who can connect.
Beth Edwards
01:06:46
I can check library phone messages from my home.
Kristy Kemper Hodge
01:06:48
GoToMeeting and YouTube here in Oregon - not permitted by our city to use Zoom
Cindy Maxey
01:06:50
we are offering phone reference in limited hours through Jabber app
Annie King
01:06:51
Shrewsbury MA here. We can't take calls at home, but we can call in and get voicemails and answer those from home.
April Lammers
01:06:52
We are sending all of our calls to email and having staff respond to that throughout the week. We also have a city call center that is mostly staffed by library staff.
Beth Smilack
01:06:53
Is anyone using Google Forms for their SRP logging rather than Beanstack or one of those programs? If so, can you share some forms or ideas with me?
Lisa Gresham
01:06:56
Whatcom County Library System has employees set up to answer calls at home using Skype for business
Amy Lilien-Harper
01:07:04
We tried livestreaming on YouTube for storytimes, but our connections ended up being too weak. Way too much buffering. Half of my first storytime was lost.
Darla Komora
01:07:06
Our 211 librarians work from home now.
Trudy Jorgensen-Price
01:07:08
My library got author/illustrator/publisher permissions and we were able to put up a story stroll in the windows so that patrons can walk around the building and read the story and post the picture they draw to social media and tag the library
Terri Foster
01:07:09
I check library voicemail and email from home. We also get through Facebook messenger.
Sheila Ward
01:07:10
Twitter, IG, YouTube, FB, ALA, PLA, OHIONET just to name a few
Anneliese Finke
01:07:10
We don't exactly answer phone calls, we receive voicemails and then make outgoing calls back using Zoom Phone
Guillermo Rodriguez
01:07:10
we are using Zoom to answer patrons’ calls
Brigid Day
01:07:14
a lot of libraries are sharing online escape games. I LOVE that people share their work
Somnath Konduru
01:07:22
In the news: Zoom has security problems
Lisa Salyers
01:07:23
I totally agree with this philosophy! KUDOS!
Korin Rosenkrans
01:07:23
We have staff who check out voicemail everyday and respond to patrons.
Terri Foster
01:07:44
I added a page to our website dedicated to resources for this coronavirus time.
Julianna Robbins
01:07:49
Yes yes yes! Great book.
Jess Witkins
01:08:03
What was that TED speaker's name?
Kristy Kemper Hodge
01:08:11
and book title again, please?
Emily Appleton
01:08:15
Priya Parker
Trudy Jorgensen-Price
01:08:15
We are working on getting email reference and librarian by appointment one-on-one webex appointments
Darla Komora
01:08:18
A Learning Lab librarian works with library patron/students online from home.
ERIN WILLSON
01:08:18
setting up Freshdesk to start receiving customer calls at home
Emily Appleton
01:08:24
the art of gathering is the book
Julianna Robbins
01:08:25
Sign up for Priya’s newsletter. It is amazing.
Cindy Maxey
01:08:26
I don't think Zoom is any less safe than Facebook
Louisa Whitfield-Smith
01:08:28
Re: Alabama question. Some ideas I really love for lower internet connectivity staff and service population: 1) Dial in book club! 2) Dial in jam session; 3) postcard campaign, mail out to all your patrons with the best phone line to reach library staff at with both information and entertainment questions (and just to have someone to talk to); 4) phone check ins on vulnerable or socially isolated patrons
PLA Webinars
01:08:30
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Irene Benvenuti
01:08:46
https://www.ted.com/talks/priya_parker_how_to_create_meaningful_connections_while_apart
Louisa Whitfield-Smith
01:08:50
I really like Jabber
Julianna Robbins
01:08:54
Great ideas Louisa!
Peggy Johansen
01:09:02
We're having a car 80th Bday Parade this Sunday at 5:00 for a book club member.
Janet Makoujy
01:09:17
Invite your seniors to a virtual tea party. Everyone sit down with a cup of tea and shares stories and what kids of cookies they are eating with their tea!
Louisa Whitfield-Smith
01:09:41
Peggy, I love that
Elinor Brumbaugh
01:09:45
Thank you for the link to that TED talk, Irene!
Erin Livingston
01:09:52
Doesn't cold calling patrons to check on them raise privacy concerns?
Alyssa Tabor
01:09:56
We have cancelled all programs and meeting room reservations through August 31st.
Otter Bowman
01:10:03
Birthday car parades are great fun
Darla Komora
01:10:08
Our managerial staff has had leadership meetings.
Laura Bandoch
01:10:10
How would anyone clean the touch-screen self check out? Won't Lysol or Clorox wipes ruin the screen?
Julianna Robbins
01:10:14
Alyssa, what state are you in? Hearing that from others in CA too.
Heather Scruggs
01:10:16
I wonder the same thing, Erin.
Joy McIntire
01:10:18
Good point about cleaning!
Louisa Whitfield-Smith
01:10:19
also now that I've gotten started, I love the idea of having a dial in knitting circle- basic an old fashioned party line to keep each other company while you craft
Otter Bowman
01:10:19
good question, Erin
Martha Kapelewski
01:10:24
Good to know Target is doing that! Thank you.
Lisa Eribez
01:10:27
Big concern! sanitizing library
Laura Deneen
01:10:29
Great Point!
Louisa Whitfield-Smith
01:10:36
Agreed Marcellus- essential services like grocery stores have so much to teach us
Darla Komora
01:10:43
We wiped off the touch screen with Purel.
April Lammers
01:10:45
We have virtual weekly rotating craft night and coloring night.
Louisa Whitfield-Smith
01:10:58
Love that April
Laura Keyes-Kaplafka
01:11:15
I'm happy to pass along some adult/family virtual program options that have come across my desk. Email me: Director@Dunlaplibrary.org
Dori Eisenstat
01:11:16
That's a very good point that the public service that libraries provide is functionally very similar to other customer service businesses
Sarah Scott
01:11:42
Great question
Kristy Kemper Hodge
01:11:45
Yes! the spaciness is real
Somnath Konduru
01:11:50
How are you using Youtube?
Ann Larson
01:12:11
Big concern for us is equity... the school in the area is not on any virtual school. They have had to pass our paper packets before the school closed. One thought we had was to have a program on the radio.
Cindy Maxey
01:12:26
youtube channel: posting storytimes, poetry readings, presentations
Abbie Anderson
01:12:28
Yes, @Sarah, KCLS has a fabulous cohort of our parapros who got trained to do online chat from home with QuestionPoint. We got a lot of support from librarians across the US and UK while we were getting up & running with it, and now we're returning the favor!
Terri Foster
01:12:29
Someone on the chat expressed privacy concern about cold-calling patrons. I wondered about that, too. The caller ID would be my home number, not the library.
Anne Crawford
01:12:36
I agree with what our speaker, Pam, is saying - we have to take care of our team so they can take care of our patrons.
John Klima
01:13:16
WI safer at home order just got extended from April 24 to May 26
Emily Appleton
01:13:17
I am doing virtual dungeons and dragons wih my teens
April Lammers
01:13:20
You can use *67 to block your phone number
Korin Rosenkrans
01:13:22
if you use *67 before putting in the phone number it should hide your phone number
Paula Keith
01:13:25
We are at home but the staff still has some work-at-home expectations: webinars, book reviews etc. There are some managers at the library for a few hours Mon. thru Fri. and staff is allowed to go in during these hours.
Terri Foster
01:13:26
We're promoting online activities from our county library. Their staff has access to better internet.
Kristy Kemper Hodge
01:13:28
@emily, how are you doing D&D?
Sarah Pardi
01:13:30
Dialing *67 before calling a number will show a "blocked" number
Alyssa Tabor
01:13:38
I am in Missouri. Both Christian County (my system) and Springfield-Greene County (our neighboring system) have made this decision.
Trina Camping
01:13:39
Yep, *67
ERIN WILLSON
01:13:50
All programs at HPL cancelled until Jan 1, 2021
Sandra Hopkins
01:13:53
Our stay at home order in VA is thru June 10
Amanda Cadenhead
01:13:57
We are doing welfare check calls to seniors in the area. We can only do it from a City phone, and we identify ourselves as City staff. Very positive responses
April Lammers
01:13:58
Wow Erin!
ERIN WILLSON
01:14:00
online programming only
Abbie Anderson
01:14:01
Good for VA!
Terri Foster
01:14:09
We did a Paycheck Protection Program loan so we could keep paying staff. Folks are doing minor tasks and trainings as their circumstances permit.
Dori Eisenstat
01:14:12
its easy to get a free google voice number that links to your phone... the caller id will show the google voice number. its a great solution.
Andrea Lam
01:14:21
I'm super curious to see if there plans to keep any or all of these initiatives up after SIP because some libraries haven't done these modes of engagement before. There's a rush to connect and engage with sharing content, but is it sustainable?
Heather Scruggs
01:14:22
I use google voice also
Emily Appleton
01:14:24
@kristy great question. We are learning as we go but we are using zoom/hangouts and using a virtual dice roller. There are free campaings online and online rules books that we are using since we don't have the physical guides
Sarah Scott
01:14:27
<3
Nannette Troyan
01:14:27
I've noticed that most of the patrons that I've tried tp call from home using *67 have calls blocked from callers using *67:(
Anisha Huffman
01:14:32
In my branch we have virtual weekly staff meetings. This is a great way for us to checking in with one another. We have been out of the branch since March 14th.
Terri Foster
01:14:32
We can't be in our building, so no access to calling from "official" phone.
Peggy Johansen
01:14:32
Prayer Works!
Emily Appleton
01:14:35
its a little chaotic but we are learning as we go along
Angela Maycock
01:14:40
Pam, quit making me cry!
Lauren Smiley
01:14:40
Beautiful thoughts, Pam!
Nydya Mora
01:14:45
Google Voice is a great resource
Somnath Konduru
01:14:48
so you record and post in Youtube. I see some people do live sessions in Youtube. And Youtbe is secure than zoom
Paula Keith
01:14:49
We are doing a lot of online programs, including a Facebook Live once a week. We are also posting book reviews and other ideas of interest from the staff.
Susan Terrone
01:15:00
praying for my co-workers every day - Annette
ERIN WILLSON
01:15:15
So true Pam!
Alyssa Tabor
01:15:21
Thanks for sharing about the prayers! I am praying as well.
Abbie Anderson
01:15:23
@Anisha, we're doing multiple weekly staff meetings and checkins--for branch teams, for classification teams (Info teams, Ops temas), for our region of branches
Sarah Scott
01:15:26
I'm curious from a managerial perspective, how will you evaluate your employees' performance during this time? What about newer employees who are still in their probationary periods? Not everyone has access to the same tools and resources to be able to do their jobs from home...
Emily Appleton
01:15:41
Thats a good point Marcellus, now isn't the time to radically change thing
Abbie Anderson
01:15:50
System-wide we also have 2 weekly "Support and Connect" sessions, which have been ***maaaarvelous***
Beth Smilack
01:16:17
Does using *67 add a cost to the call?
Brian James
01:16:21
Anyone else feel as though they are being pressured to “do everything” and “do it immediately”? We’re doing a ton of online stuff, but it’s not possible to do everything
Sarah Scott
01:16:28
Yes, Brian
Emily Appleton
01:16:32
Yes Brian
Anne Crawford
01:16:34
Yes to Brian!
Heather Scruggs
01:16:34
no,Beth
Jess Witkins
01:16:38
Yes, Brian
Courtney Allen
01:16:41
Brian, I'm with you there!
Alyssa Tabor
01:16:43
Yes! I feel this too.
Anne Crawford
01:16:52
Especially with respect to unreasonable patrons/administration.
Alyssa Tabor
01:17:17
I don’t feel it from my administration, but from the library world in general right now
Dori Eisenstat
01:17:23
Yes Brian. I also think if this goes on much longer, (which it will), people are going to stert getting burnt out of online interactions. I know I am already.
Anne Crawford
01:17:24
I wonder how they might feel if they had to be in our place and potentially put themselves at risk. There are still folks out there who still think this thing is overblown/a hoax. It's nuts.
PLA Webinars
01:17:24
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
April Lammers
01:17:24
We have started Friday staff salons where staff can share what they’ve learned through webinars and classes over the week. People can also share creative things their working on and just connect.
Amanda Cadenhead
01:17:25
Yes, Brian, I am trying to set up summer programming and wanting to do virtual adult programs, but haven't been able to so far.
April Lammers
01:17:35
ugh they’re
Anne Crawford
01:17:39
Not Library Administration, but rather County Administration/County Commissioners.
Glory Okeagu
01:18:00
Love your idea April
PLA Webinars
01:18:00
And if you need technical assistance during the webinar, please contact me using the Q&A window. I'm monitoring that window and will respond a.s.a.p.
Jonatha Basye
01:18:13
I love that you coin your staff members!! AF spouse here!!
Darla Komora
01:18:17
Our manager has given our department staff work to do from home and has asked us to keep a record of the hours. Examples of assignments are given to staff according to each of their responsibilities and are blogs, passport training, and employee training from Niche Academy.
Anne Crawford
01:18:23
Amanda, can I help?
Kristy Kemper Hodge
01:18:32
@erin, thank you!
Anne Crawford
01:18:51
I have been using an iPad and recording that way and then our staff helps with uploading it to our Library's Facebook page. We create an event on our Library's website.
Sydney Buffington
01:18:52
THAT WAS MY WORK PHONE RINGTONE I JUMPED HAHAHA
Terri Foster
01:18:57
Alyssa, I agree. My Board is super supportive, but everything I see from the library community makes me feel like I'm not doing enough. We just don't have the tools and structure for a lot of programming from home, and we are ordered to stay home.
Kristy Kemper Hodge
01:19:08
@terri, yes!
Kristy Kemper Hodge
01:19:16
hard not to compare right now and feel like you;re falling short
Guillermo Rodriguez
01:19:17
What a great point Kelvin!!
Brian James
01:19:19
@Dori, I agree.
Anne Crawford
01:19:28
It's stressful feeling like we're having to fight to justify libraries in the middle of all of this.
Catherine Lucas
01:19:33
We shared a YouTube presentation by Brene Brown on vulnerability in smaller groups and then discussion. There was great response.
Cynthia Webber
01:19:35
Our branch has transferred our book club, photography club and writers' group to a virtual format. It has gone very well, and the participants are so appreciative of the opportunity to stay connected.
Amanda Cadenhead
01:19:44
@anne Crawford, were you responding to me? acadenhead@burlesonlibrary.com
Beth Edwards
01:19:45
I totally agree, Catherine!
Anne Crawford
01:20:00
Yes, I was, in an attempt to be helpful. :)
Terri Foster
01:20:02
I share a lot of things on Facebook and Twitter from other folks that I think will be helpful for folks.
Peggy Johansen
01:20:18
If I do go out I ALWAYS see at least one person who says when are you opening. I want kids books! Or I want (adult) books!
Rio Aucena
01:20:19
We’ll have to increase more virtual programming for sure!
Terri Foster
01:20:19
Some of our folks who don't have a computer at home have a smartphone and follow Facebook.
PLA Webinars
01:20:25
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Maribeth Shafer
01:20:28
We have been looking at a phased opening. Moving from just staff in the building. Then curbside. Then limit patrons in the building. Then full service
Anne Crawford
01:20:32
I love Librarians! You guys are the best! 17 years in Libraries and you can always trust librarians to tell it like it is and be there for one another.
Kristy Kemper Hodge
01:20:33
@cynthia, what tools are you using for online photo and writing clubs, please?
Martha Kapelewski
01:20:39
I see a lot of clear plastic/glass barriers between customer service individuals and patrons, services.
Jennifer Franz
01:20:46
Some libraries are doing so much online because they’re being pressured to from above. Let’s all give ourselves a break and know we’re all doing the best we can.
Anne Crawford
01:20:58
Hear hear!
Lisa Salyers
01:20:59
plexiglass! YES!
Martha Kapelewski
01:21:02
plexiglass! that's the word I was thinking about!
Dina Brasseur
01:21:03
Yes! Amen Jennifer Franz!
Stephanie S
01:21:05
Someone mentioned how to do D&D (Dungeons and Dragons). Our library in DE is utilizing Roll20.net to do it online. We are offering it on Tuesdays at 7pm and Fridays at 3pm.
karin nelson
01:21:08
we are using ms teams as a way for staff to connect to each other about non work related activities they are doing. Builds support & camraderie.
Alyssa Tabor
01:21:16
I think we need to give ourselves and each other some grace.
Paula Keith
01:21:18
Part of what will be different for me will be collection budgeting. Some of my current budget has been used for the additional ebooks which were purchased.
Julie Sisson
01:21:19
I hope we get plexiglass
Abbie Anderson
01:21:20
MS Teams at KCLS, too
Anne Crawford
01:21:23
How does MS Teams works?
Anne Crawford
01:21:26
*work
Alyssa Tabor
01:21:27
We can do what we can do and that is enough right now!
Terri Foster
01:21:28
When we reopen, we'll probably have to close down some computers in order to keep people 6 feet apart.
Louisa Whitfield-Smith
01:21:33
Agreed, Kelvin. And space the new computers too!
Katrina Hohlfeld
01:21:38
Same here, Paula
Louisa Whitfield-Smith
01:21:47
Yes, Terri, that's what Mississippi libraries are looking at too
Sarah Scott
01:21:52
I think it's extremely important for public libraries to commit to digital equity right now. We need leaders to speak out, raise consciousness, build coalitions, share information and resources, and start developing and implementing new solutions.
PLA Webinars
01:21:59
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Abbie Anderson
01:22:02
Staff are totally owning MS Teams: I'm hugely impressed with the collaborative projects they are starting for their own peer training and mutual support during Work from Home.
Rio Aucena
01:22:04
We’ve ordered mobile flexi-glass and we will also be staggering computer patron use to every other seat.
Darla Komora
01:22:04
Our library has a "Library of Things" which lends power tools, musical instruments, and more. Of course, we will have to sanitize the items upon check-in.
Julianna Robbins
01:22:29
Will libraries maybe offer special senior hours?
Dori Eisenstat
01:22:31
In one of my libraries space is a huge issue. We don't have ANY extra. Not sure how we can space people out.
Tricia Jones
01:22:43
Our director has us doing training webinars and each day one of us does the virtual story time.
Terri Foster
01:22:55
Our governor says when things open, we'll need staff to monitor how many people come in. Well, a lot of shifts, we only have one person working!
Abbie Anderson
01:23:08
@Darla, we all should probably do "sequestering" first; sanitizing might not be as necessary if we have the space and means to quarantine the items, which will keep staff much safer!
Louisa Whitfield-Smith
01:23:11
Julianna, I LOVE that idea. Hadn't heard that
Maribeth Shafer
01:23:16
We have cancelled all inperson programming until August
PLA Webinars
01:23:45
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Kendall Culbertson
01:23:45
We have too, Maribeth
Alyssa Tabor
01:24:06
We have too.
Terri Foster
01:24:10
I figure if no one has been in the building for 6 or 8 weeks, sanitizing isn't going to be a real issue until people and books start coming in. Then "quarantine" the books for a few days before handling and shelving.
Abbie Anderson
01:24:10
Reservations of our meeting rooms have been cancelled through the end of 2020. yup. We may be moving furniture in there to limit people in the buildings when we phase in opening our buildings, and we just can't encourage gatherings.
Cory Sesko
01:24:17
I'm really glad this chat will be shared later! So many great thoughts, solutions and ideas to consider and share more fully with staff and other community members.
Guillermo Rodriguez
01:24:34
great idea Cory
Arlene Caruso
01:24:37
Tom Fay is the best!
Anne Crawford
01:24:38
Oh wow...I hadn't even thought of our meeting room groups. Maybe we can help teach them how to use Zoom and such!
PLA Webinars
01:24:52
We'll definitely include a chat transcript with the archived recording of the webinar.
Darla Komora
01:25:01
@ Abbie, we plan on setting books and DVDs aside for three days, but power tools have metal surfaces and plastic containers, so I believe more attention should be made to sanitizing.
Sarah Scott
01:25:12
And what about all the people we aren't reaching online?
Terri Foster
01:25:22
Our county library system added RB digital unlimited access to thousands of magazines. I'm promoting that very heavily!
Abbie Anderson
01:25:23
@Darla, of course you're right.
Brigid Day
01:25:25
AMEN!! PREACH!!
Trudy Jorgensen-Price
01:25:27
We are considering modified hours so that we have more time before patrons come in to clean and sanitize... and shelve. We don't want to have shelving going on while patrons are in the stacks to accommodate social distancing
Cynthia Webber
01:25:28
We're using the Enterprise version of Zoom for our meetings. For Photog. Club, there is a weekly photo challenge and the participants share their images with each other.
Sarah Scott
01:25:51
We need to empower staff at all levels to pursue projects of varying scopes.
Marion Scichilone
01:26:09
Yes, Tom is great. He and MT and many others at SPL are all doing AWESOME work and have been very available for staff.
Anne Crawford
01:26:14
What is the Enterprise version of Zoom?
Darla Komora
01:26:23
We haven't actually discussed how to sanitize the tools. I would feel better if we did. The volume of the tools is not as vast a task as the books and DVDs!
Abbie Anderson
01:26:29
@Trudy: YES. We'll need to limit open hours, limit numbers of people in buildings, and be strategic about which buildings to open as well as about how to use spaces in our buildings.
Somnath Konduru
01:27:05
I guess Zoom is easy for patrons to connect to than other tools, but what about patron privacy and security?
Laverne Mann
01:27:06
https://www.uschamber.com/coronavirus/implementing-national-return-to-work-plan
Louisa Whitfield-Smith
01:27:10
Here in Missisippi we're beginning to look at setting up our meeting rooms as convener suites with quality bandwidth, high quality cameras, enough seats on our video conferencing and teleconferencing seats for groups to use to convene digital or phone meetings (including setting up time for training for first time digital meeting conveners). Also, these are great for virtual job interviews and online classes
Hella Rumschlag
01:27:22
Our library has extended wifi to the parking lot.
Chaunacey Dunklee
01:27:45
@Laverne Thank you!!
Lisa Blue
01:27:51
Open just for me, darn it!
Darla Komora
01:28:03
Our library has extended wifi to the parking lot also!
Abbie Anderson
01:28:07
lol, @Lisa
Serena Enger
01:28:15
Media outlets today are reporting on the participation of San Francisco librarians being trained to work with UCSF Medical Center and Public Health as contact tracers along with other DSW workers. https://sfmayor.org/article/san-francisco-launches-innovative-contact-tracing-program-strengthen-coronavirus-response
Sarah Scott
01:28:20
The Brookings Institute did a great webinar on what's being done to address the growing US digital divide: https://www.youtube.com/watch?v=wNLuAxQNWeA
Beth Borene
01:28:25
Our libraries have also boosted wifi out into the parking lot
Stephanie S
01:28:25
Same added hotspots to library parking lots in DE
Cynthia Webber
01:28:28
I think it's a corporate/business version.
Patricia Coleman
01:28:28
good luck finding hotspots to buy
Andrea Lam
01:28:50
@Sarah We're partering with some local community agencies and hearing of vulnerable people who don't need library services, but need healthcare resources and food.
Sarah Scott
01:28:53
Anyone who wants to collaborate on digital equity, feel free to email me: shscott@kcls.org
Abbie Anderson
01:29:16
The great wifi debate! In some locations people will safely use wifi from inside their cars; in others, wifi encourages gatherings of people coming close to the building to sit on benches, possibly access any power outlets, etc.
Louisa Whitfield-Smith
01:29:24
Thank you, Sarah
Terri Foster
01:29:27
Our wifi is reachable outside now. But our grounds are small, and no parking lot. If many people use it at once, there's no social distancing!
Sarah Scott
01:29:37
Some places are putting Wi-Fi hotspots on public school buses and putting them in communiites.
Catherine Lucas
01:29:46
Is anyone looking at delivery, similar to take out, through a third party vendor? https://www.washingtonpost.com/news/volokh-conspiracy/wp/2016/02/08/why-dont-public-libraries-deliver/
Abbie Anderson
01:30:02
@Sarah Scott, I heard about that, hotspots on school buses for mobile internet and reaching remote communities
Paula Keith
01:30:15
We were going to keep our internet on for longer hours for our parking lot usage but the police dept. asked us not to because their staff is short handed. we often have loitering in the parking lot after hours, which causes many issues.
Abbie Anderson
01:30:44
@Paula, *yes*. Security issues re: wifi outside!
Ann Larson
01:30:50
I wish we could to hotspots. We are lacking the infrastructure :(
Sarah Scott
01:30:52
Jessica Rosenworcel, Commissioner of the Federal Communications Commission, is on board for public libraries and schools to use the E-rate program to lend out hotspots.
Erin Livingston
01:30:54
All of our hotspots are out, either to patrons or staff. None left to be purchased in the area.
Catherine Lucas
01:31:41
Mary, will you also be sharing the participant comments with us when the presentation is emailed?
Sarah Scott
01:31:55
The National Digital Inclusion Alliance is doing great work too. https://www.startup.digitalinclusion.org/index.html
Kristy Kemper Hodge
01:31:58
I think the privacy concerns arise from making cold calls to users when we may not have done that in the past?
PLA Webinars
01:32:04
We'll definitely include a chat transcript with the archived recording of the webinar, Catherine. Thanks for asking!
Catherine Lucas
01:32:19
Thanks so much!
Laverne Mann
01:32:22
Yes agree Kristy- especially libraries choosing to call only 'seniors'
Laverne Mann
01:32:44
We also have 30K cardholders in a town of 70K so we just can't do it
Elizabeth vonTauffkirchen
01:33:02
We’re reaching out to every patron with no email address on file, regardless of age.
Kristy Kemper Hodge
01:33:16
How are they receiving that?
Kristy Kemper Hodge
01:33:27
Do people welcome the calls?
Leann Lehner
01:33:31
Is delivering technology to one person because they asked for it equitable?
Terri Foster
01:33:32
I just think calling everyone is really going beyond the role of library and into the realm of social worker. Maybe that sounds harsh, but I don't think people expect nor particularly welcome that from us.
Elizabeth vonTauffkirchen
01:33:33
They’ve been grateful and happy to hear from us.
Sarah Scott
01:33:34
Are libraries looking at using a variety of communication channels to reach people? Print, mailings, phone, text message, TV, radio...
PLA Webinars
01:33:39
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Kristy Kemper Hodge
01:33:54
Good Point!!!!
Ann Larson
01:33:57
We are looking at radio.
Kirsten Pearson
01:33:59
Terri, I agree - sometimes we're straying.
Kristy Kemper Hodge
01:34:03
library staff need support, too
Paula Keith
01:34:06
We have some staff at work everyday to answer the phone and answer questions.
Megan Anderson
01:34:11
Are you expecting staff to do that from their personal phones?
Susan Terrone
01:34:21
I've called severed seniors who are alone and they were so happy to hear from me - Annette
Susan Terrone
01:34:31
*several
Martha Kapelewski
01:34:40
that's a great way of putting it, Mary!
Terri Foster
01:34:58
My husband is a pastor, so I really can't tie up our phone with a dial-a-thon to patrons.
Diana Lennon
01:35:13
Our phones are covered by staff on Zoom phone lines (so none of their personal info shows)
HEATHER JOHNSON
01:35:18
I too would like to hear a response about the legality of calling patrons and accessing information through databases to do this.
ERIN WILLSON
01:35:21
I think those are conversations that we would be having with customers anyway so not really above and beyond - always feel a bit like a social worker veryday
ERIN WILLSON
01:35:27
everyday
Janet Green
01:35:35
Heather me too!
Louisa Whitfield-Smith
01:35:39
Amen, Pam
Sarah Scott
01:35:40
Depending on your phone system, you might be able to have people take their desk phones home.
PLA Webinars
01:35:46
I see your hand raised, Paula. Did you need assistance? If so, please contact me using the Q&A window. Thanks!
Theresa McCarty
01:35:49
Are you paying part-timers?
PLA Webinars
01:35:55
Remember, everyone, to send your chat messages to "All panelists and attendees" instead of the default "All panelists." Thanks!
Alyssa Tabor
01:36:06
My system is paying everyone right now.
Rio Aucena
01:36:11
Our remote telephone system is set up so it will display the library phone number even though a personal phone number may be used.
Kirsten Pearson
01:36:14
We are also paying everyone too.
Somnath Konduru
01:36:15
Zoom phone lines?
Stephanie S
01:36:18
We are paying our part-timers based on the last schedule they worked the week we closed but they aren't
lila saab
01:36:19
Pam ….excellent!
Beth Edwards
01:36:21
We are paying the person who cleans our library, even though we are closed.
Terri Foster
01:36:22
We are paying part timers. Keeping our payroll up is part of the conditions for the paycheck protection loan.
Laverne Mann
01:36:22
As a patorn -I welcome an email from my library but would not want phone call
Cindy Maxey
01:36:23
I think the legality depends on state and local laws. In Ohio, sving lives takes priority over library privacy
Nannette Troyan
01:36:34
@Theresa Our library is paying full and part time - whatever they would normally get paid
Kysh Clemons
01:36:34
Everyone is being paid in Fulton County (GA)
Diana Lennon
01:36:35
yes, paying part-timers. They're answering phone, doing projects etc w/ limited hours
Jennifer Wertkin
01:36:39
Thank you for that leadership. More of that is needed, Pam
Stephanie S
01:36:42
Part-timers are being paid but not working from unlike our full timers in DE
Abbie Anderson
01:36:44
KCLS is paying everybody right now, with some boundaries around what you are allowed to do to get paid without using accrued leave.
Janet
01:36:49
Our library district is paying part timers who are working from home or in the closed building 3.5 hours a day.
Ann Larson
01:36:51
Thanks Pam!
Darla Komora
01:36:56
Out library has radio, online news sites, and television ads. Our Main library is in a mid-sized town with branches in suburban and rural settings.
Maribeth Shafer
01:36:59
That is a very good way to put it, Pam. Have a work plan that everyone is aware of. Give permission for selfcare
Anisha Huffman
01:37:01
we are not working from home; we are trying to do our work from home.
Sarah Scott
01:37:04
Some part time staff depend on sub hours to supplement their authorized hours and have lost that source of income.
Kirsten Pearson
01:37:24
Good point Anisha
Anisha Huffman
01:37:39
thank you
Abbie Anderson
01:37:44
Yes, Sarah, it's so distressing for those PT staff who work so hard to manage their sub hrs, and count on that income for their budget.
Alyssa Tabor
01:37:50
Our supervisors and admin have been unbelievable. So thankful for them.
Rio Aucena
01:38:00
We have been asked to do more continuing education be it webinars, learning Spanish, or other skills.
Rose Barcal
01:38:02
From city administration, all library part-timers were furloughed as of April 1st.
Loraine Mcgahee
01:38:07
I work PT and have been furloughed here at JCL. HAPPY National Librarian Day!
Heather Martz
01:38:11
I work part time in 2 libraries. One is continuing hours and pay. The other has reduced part time hours, and we'll be laid off a the end of next week
Hella Rumschlag
01:38:15
Part-timer here - yes, being paid. We have been assigned a list of training tutorials and encouraged to take advantage of webinars, like this one:-). It’s a great time to focus on professional development and learn something new.
Rick Ryan Palang
01:38:34
Yea the management at my place is really nice and I appreciate them helping us part timers.
Kristy Kemper Hodge
01:38:37
WOWZA, FL! that's a lot all at once
Erin Livingston
01:38:45
All our staff are being paid, but I don't know how that's being determined for part-time staff.
Kirsten Pearson
01:38:57
Our pt people who can work, are - but pages and mail clerk, etc. aren't. They are getting paid though.
Diana Lennon
01:39:07
Agree HellaR. PTers doing lot of prof dev, learning...
Laura Deneen
01:39:10
We are all getting paid it’s amazing
Peggy Johansen
01:39:13
It must be nice to have a quiet buiding and getting a lot done there....
Kirsten Pearson
01:39:21
PT staff is making the average of their weekly hours.
Serena Enger
01:39:48
Would be interesting to know how library workers are being used as their city or county's disaster workers.
Peggy Johansen
01:39:57
New York State is closed tight
Brigid Day
01:40:02
Wonder what ILS y’all are moving to? :)
Sarah Scott
01:40:02
I'm worried about the patrons who are heavy users of our buildings. We have patrons who live in their cars and have camped in the library parking lot. We serve a lot of homeless patrons. When we reopen, it's going to be a big challenge to meet community needs.
Sandi Williams
01:40:11
Part-timers at Paso Robles City Library are getting paid and communicated with - we feel appreciated. We are working from home, holding virtual story times, attending webinars and training, even helping other city departments.
Kristy Kemper Hodge
01:40:24
@Sarah, yes, balance will be a challenge
Janet
01:40:30
Everyone at our library district is working from home or 3-5 in the building, rotating on different projects. Staff are working on many new projects, making videos, learning new things!
Christine Moore
01:40:30
Many of our staff are working in the EOC call Center and many of our librarians are doing research for different city teams
Darla Komora
01:40:33
Currently, all staff is paid at home, except Maintenance and IT staff who are remodeling two departments (in place before the COVID 19 crisis). I just got an email today that staff will report to work on May 4 to work half of their regularly scheduled hours; however, they will be paid for their normal hours. Of course, we will observe social distancing. I imagine that scheduling us half of our hours will make social distancing easier.
Cory Sesko
01:40:40
This webinar is really hitting all the key concerns - and doing a great job focusing on what may be the most vital contribution COVID may have on communities and the world at large - going forward. How to Care - really care about one another, and its far reaching impact both personally and professionally. What can it look like as the norm. Not as isolated cases. I know, easier said than done in light of inequities.
Jason Raquinio
01:40:42
we're supporting our community services group and bagging groceries for the needy
Hella Rumschlag
01:40:43
I should add that we are also being encouraged to volunteer in our community, whether in person delivering groceries or making masks or transcribing online.
Mari Martin
01:41:23
Great idea, Hella.
Andrea Lam
01:41:36
@Serena We have been taking some shifts at the the municipality's Covid call centre. We answer all kinds of questions from people concerned about neighbours having house parties, reporting a missed trash pick up, or business licences.
Laura Deneen
01:41:38
Yesss digital use is way up!!
Janet
01:41:47
Our director has been very supportive, and encouraging -- saying we will be better on the other side of the pandemic.
Kirsten Pearson
01:42:06
Staff support and flexibility is crucial.
Abbie Anderson
01:42:08
I read that San Francisco PL staff are helping with contact tracing!
Sandra Hopkins
01:42:35
We offer library card sign ups over the phone for residents so they can use digital services now. We have had a lot of sign ups!
Laura Deneen
01:42:36
thanks!!
Beth Edwards
01:42:47
Thanks - great webinar!
Sarah Scott
01:42:53
My library has 3D printers that we are hoping to activate to meet community needs in some way.
Alan Bernstein
01:43:05
good webinar
Julia Cuddahy
01:43:06
Thank you very much for your insight!
Heidi Fowler
01:43:06
Thank you.
Mia Clowes
01:43:07
We have an online application!
Mari Martin
01:43:08
Thank you! I look forward to reading this chat!
Heather Martz
01:43:09
Thank you all!
HEATHER JOHNSON
01:43:09
Anyone using 24 hour library service products? Lockers, kioks, etc? Looking to purchase them?
Laura Deneen
01:43:09
Everyone be safe!!
Kris Springer
01:43:10
Thanks so much!
Kristy Kemper Hodge
01:43:10
Thank you, all!
Janet Green
01:43:10
Thank you!!
Elizabeth Brown
01:43:11
Thanks everyone!
Darla Komora
01:43:13
I have realized that we can use this crisis to emphasize to staff and library customers, that library customers have used wonderful digital services during this difficult time!
Julia Anne Lanter
01:43:15
Thanks panelist
Joy McIntire
01:43:17
Thank you!
Maribeth Shafer
01:43:17
Thank you!
Anne Crawford
01:43:18
Thank you!
Andrea Lam
01:43:19
Totally! Thank you!!!
Otter Bowman
01:43:20
Thank you
Scott Christie
01:43:20
Thank you!!
Kysh Clemons
01:43:22
Great info. Yes inspired.
Kristiana Weseloh
01:43:22
Thank you!
Sandra Hopkins
01:43:23
I love all the ideas and creativity coming out of this situation
Diana Lennon
01:43:23
Great! Thank you!
Judy Schewe
01:43:23
Thanks so much!
Cindy Maxey
01:43:23
Excellent webinar! thank you
Jonatha Basye
01:43:23
Thank you!!
Ann Larson
01:43:24
Thank you!
Mahogany Skillings
01:43:24
Thank you all!
Shayna Ross
01:43:25
Thank you!
Melissa Baker
01:43:25
Thank you for all the information!
Dina Brasseur
01:43:26
Thank you, PLA! This was great!
Janet
01:43:27
We are also using 3D printers to make face shields for health care workers!
Peggy Johansen
01:43:28
Chats recorded too?
Sarah Scott
01:43:28
This was great. Thank you to all the presenters and attendees!
Robin Walden
01:43:29
Thank you so much!!!
Lisa Gresham
01:43:30
Thank you for all the ideas and inspiration!
Elna Reggie
01:43:30
Thank you, wonderful presenters and very informative!
ERIN WILLSON
01:43:31
thanks all!!
Jeremy Davies
01:43:32
Thank you so much! Very refreshing and informative.
janet torsney
01:43:33
Thank you. Great webinar!
EIleen McDonnell
01:43:34
Thank you!
Jennifer Franz
01:43:34
Thank you to all our panelists!!!
Paula Keith
01:43:35
Thanks so much.
Glory Okeagu
01:43:36
Thank you. Enjoyed it.
Darla Komora
01:43:37
Thank you all!
Missy Miller
01:43:37
Thank you, lots of great ideas and things to think about.
Elisa Manabat
01:43:38
Great Webinar! Thank you everyone!
Kevin Hildreth
01:43:39
Thank you, everyone. This has been very informative.
Cory Sesko
01:43:40
Excellent webinar! Thank you.
Rio Aucena
01:43:42
Thank you!
Katrina Hohlfeld
01:43:42
Thanks!
Colleen Law-Tefft
01:43:43
Thank you - always great information!
Victoria James
01:43:43
Thank you!
Lynn Hutchins
01:43:44
Great webinar! Thanks!
Peter Dean
01:43:44
Thank you all! This was a great webinar!
Susan Terrone
01:43:44
Thank you all!
Elinor Brumbaugh
01:43:45
Thank you all for the information! Stay safe out there everyone!
Janice White
01:43:45
Thank you!
Philip Boulton
01:43:46
Thank you
Victoria Kowanetz
01:43:47
Thank you so much. Be safe everyone!
Guillermo Rodriguez
01:43:47
Thank you to the panelist, it was a great panel!!
Janet
01:43:48
Great webinar -- thank you!
Anisha Huffman
01:43:50
Thank You. This was very informative and helpful. Thank You to the panelist
Laura Deneen
01:43:52
Bye
Cynthia McCarthy
01:43:52
Thak you!
Peggy Johansen
01:43:54
Great info...thanks! Nice collaboration.
Lisa Blue
01:43:55
THank you~
Julia Bernal
01:43:55
Thank you. Be well, everyone. Take care.
Lisa Jones
01:43:55
Thank You!
Rachel Cook
01:43:57
Thank you!
karin nelson
01:43:57
thank you
Cynthia Hohl
01:43:57
Thank you!
Janet Pereira
01:43:57
thank you
Hella Rumschlag
01:43:58
Great ideas! Thanks to the panel and to the attendees who shared!
Samantha Stevens
01:44:00
Thank you!
Rick Ryan Palang
01:44:01
Stay safe all
Alyssa Tabor
01:44:01
Thank you!
Tracy McPeck
01:44:04
Thanks so much!
Kelli Miller
01:44:04
Thanks!
Dhariyah Luqman
01:44:05
Thank you
Abbie Anderson
01:44:06
Take care, everybody!!!
Janet Pereira
01:44:07
this was a very good webinar
Louisa Whitfield-Smith
01:44:08
https://www.youtube.com/channel/UCQ3sc0r86d2-cZ-NngizHRA for remote work webinar Friday at 2 pm CDT
Heather Smith
01:44:09
Thank you!
Alex Anaya
01:44:09
Thank you!
Pedro Orellana
01:44:10
Thank you
Alexandra Rowland
01:44:10
Thanks!
Martha Kapelewski
01:44:13
Thank you, and bye.
Louisa Whitfield-Smith
01:44:15
Thank you, great panel!
Sandra Hopkins
01:44:15
It was great to hear from all of the speakers. Thank you so much. I think the public appreciates libraries even more now!