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What if you’re a vendor that works with all types of libraries?

Hard to choose just 1

In my former job, mostly public; currently, more academic

Yes, the chat will be part of the recording, too

As a vendor on the other side of the coin - adjustments to shipping, storage needs and reliability of publishers in countries where we acquire print materials have been big challenges for sure. These things continue to develop and sometimes backslide as well.

Since we are a vendor that sometimes works with physical collections and on-site projects, we had some projects shut down or be postponed in 2020, and we also had to slow down physical processing since we had to stagger staff so as to conform to state regulations on % of staff in office.

Publishers pushing back release dates hurts us because we pay after delivery so we don't know exactly how much we spent in 2020 or what we need to adjust to 2021

Those of us who can catalog remotely have become much more adept at WFH, but we miss the office camaraderie and sharing of expertise in person. We got very good at Slack, though!

Professional development budget has been one of the first casualties of COVID-19. I don’t see in-person conferences until at least 2022, meaning we have to work closer with vendors in virtual settings. Virtual conferences are certainly not replacements for in-person, but I have been able to have more staff attend to those events and be part of the professional discussions.

We probably will only send a few people to an in-person meeting, mainly for committee work

We do use Teams

Yes, we started using Slack in March and it’s been really helpful! Instant messaging with options for groups.

Slack and JIRA!

used slack but we switched to teams because it had more functionality

JIRA is project management software

zoom-fatigue

I have been invited to Slack, Teams (chat function and video meetings), Zoom, BlueJeans, and in one case a Skype meeting. And of course emails continue unabated, and staff send SMS (text messages). In the past year I've had to monitor a half dozen communications channels for work purposes. Sometimes I get communications ABOUT other communications (e.g. an email that says "did you see my message in Teams"). It's a lot.

https://www.psychiatrictimes.com/view/psychological-exploration-zoom-fatigue

I think Zoom fatigue is real.

One conference I attended split up sessions over 3-4 weeks so there were sessions every Thursday or Friday instead of a bunch all in one day. I found that format really helpful to avoid the Zoom fatigue and allow space for thought between sessions.

for me zoom at ALA means I can see recordings of meetings that I miss in real time

@Harry +1

It's related to screen-time

zoom meetings with ExLibris together with vendors and publishers issues helped solve in a few minutes issues that were dragged for months

Agreed Tamar!

+1 to Charlie and Tamar

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I think going forward ALA should consider offering Zoom and Live to gain a bigger audience

Good call.

ER&L does that, and it's great!

setting up international standards for providers and publishers regarding admin dashboards, usage statistics and metadata

I would like to see strong advocacy for sharing EBSCO and Ex Libris discovery metadata between both companies

Yes then if u couldn't afford to travel you could still go (maybe)

+1 on the admin dashboards, particularly as COUNTER5 matures

OpenAthens authentication has usage stats functionality.

I would like to hear about diversity issues and how vendors/publishers are dealing with updating their metadata and collection practices

Working with vendors to address electronic holdings

+1 for EBSCO sharing with ExLibris metadata

+1 Ebsco ExLibris

I'm interested in learning more about the co-chairships but I'm a librarian, f.y.i.

Thank you! :D

How do publishers and vendors deal with community engagement - usergroup, library/advisory boards, development partnerships?

increase use of OpenAthens to lower FTE for publishers and vendors

great topic ^ especially with lack of in-person interaction at conferences this past year getting group discussions or meetings that are not scheduled but prove so useful for mutual understanding has been difficult.

Workflows, and the changing nature of work roles, in academic libraries that don't have a technical services department.

@ Tammy +1

@Tammy +1

Sry, @Sheri +1

Workflows have changed as a result of working remotely

we’re offloading cataloging expenses back to vendors, so of course it will. I think this tension is part of the discovery issues that Charlie and others are speaking of.

What about the work life balance for staff

How have labor unions and their bargaining power been affected by COVID-19? Have there been layoffs, furloughs, retirements, reassignments, how are libraries dealing with the re-distributed work?

And what are vendors doing to address some this gap?

Regarding comment about cataloging - we are certainly seeing increased interest in full cataloging and shelf-ready services for print, also a shift toward e-books of current publications.

Chapter-level metadata, particularly for resource-sharing

@Tammy

We have the same problem with musical scores - we’re waiting for others to catalog

(OCLC)

Have to leave early. Thank you for the session!

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Regarding comment about cataloging-- we utilized OCLC

thank you for the discussion!

Thanks for an inspiring discussion :)

Thank you for hosting this session!

Thank you.

thanks

Thank you.