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Virtual Video Reference: Connecting with Patrons at a Distance - Shared screen with speaker view
nmoore@ala.org
13:50
Thank you all for participating in today's webinar brought to you by the Reference and User Services Association, (RUSA), a division of the American Library Association. RUSA is a member engaged community that has many opportunities designed to enhance your skills, build collaborative partnerships and provide a supportive platform to share your talents with the profession. Whether you are a current member or considering becoming a member, RUSA has a place for you. Please submit your questions via the Q&A and they will be addressed at the appropriate time.
nmoore@ala.org
57:56
Question 1: I'm curious as to if there is any literature or reporting of any kind on virtual video reference in a public library.
nmoore@ala.org
01:07:17
Question 2: Do all of your four platforms you mention have screen sharing?
nmoore@ala.org
01:07:50
Question 3; So do you do this only on an appointment basis?
nmoore@ala.org
01:08:07
Question 4: I have found Skype to be free or fee based, what do you use?
nmoore@ala.org
01:08:23
Question 5: Do either of you have experience using Gotomeeting? I use it and like it
nmoore@ala.org
01:09:55
Question 6: Do you have specific software you use for sending transcripts? Do you add that to the video or send as separate file?
nmoore@ala.org
01:10:49
Question 7: How much "tech" troubleshooting do you have with your video reference interactions? That has to do with Zoom or Skype and students using different systems, etc.
nmoore@ala.org
01:11:44
Question 8: Do you guys have any specific user behavior feedback that you've gathered from using video conferencing at Penn State? I saw the quote but was wondering if you more data around it
nmoore@ala.org
01:12:28
Question 9: With just you two doing video conference, what do you do when someone has an in-depth reference need outside of your liaison areas? Do you bring the other librarian into the conference?
nmoore@ala.org
01:13:14
Question 10: Do you think it is feasible in a public library? Do you have any knowledge of librarians using in a public library environment?
nmoore@ala.org
01:14:03
Question 11: Do you do any outreach to residence halls using video conferencing? Do you use video conferencing for international students? Do you have a series of videos?
nmoore@ala.org
01:14:55
Questions 12: What type of influence from the for-profit world,if any, inspired your library to develop a video virtual reference service?
nmoore@ala.org
01:15:59
Question 13: How do you set up appointments? Do you have a calendar that shows when you're available (such as through LibCal)?
nmoore@ala.org
01:16:59
Question 14: How many librarians are involved wtih providing video consultants and what kind of training went in to getting everyone comfortable providing it?
nmoore@ala.org
01:18:46
Question 14 is the last question submitted :-)
nmoore@ala.org
01:24:17
Clarity for for-profit world question: For instance, I learn how to develop my virtual reference service based on what banks do. Also one more question: Question 15 if you have time: What are the tech issues on the user end? In terms of; the user needing to download technology/software? the hardware requirement? What needs to be done to make sure that the user/student/patron will be able to participate?
nmoore@ala.org
01:30:10
Thank you